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Help! I can't connect to my site, my email seems to be down, and I can't login through FTP.
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If you can read this and your own site is down, rest assured - the datacenter your site is in, is up and running. Our own site is located in the same datacenter as your own site. Second of all, please verify with your domain registrar that your domain has not yet expired. If your domain has not yet expired, please do a trace route from your machine to your account before assuming that a machine is down. This is because sometimes your site cannot be reached due to something that is beyond our control, such as a connection problem somewhere between your location and our servers, or an intermittent problem at your ISP's end, etc. - Doing a trace route would often help determine where the blockage is and whether we can do anything to help.
To do a trace route from your machine:
1. Bring up a dos prompt and type in "tracert yourdomainname.com/net/org/etc"
2. Hit Enter and let the trace route go its way - the trace route will display a list of "hops" within the path taken from your local machine to your account. These hops represent various physical locations along the path.
3. From the chart you should usually be able to tell where the cause of the "blockage" is.
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